Contact Us
Get in Touch with Our Global Team
Whether you need support with an existing shipment, want to start a new customs clearance request, or have questions about our services, our team is ready to assist you across multiple time zones and channels.
Our Global Offices
🇳🇬 Nigeria Office (Primary)
Main Operations & Customs Clearance Hub
Address: No. 7 Awofeso Street, Lagos, Nigeria
Phone: (+234) 816 919 6841
Email: concierge@utopiepay.com
Business Hours: Monday - Friday, 8:00 AM - 6:00 PM WAT
Saturday: 9:00 AM - 2:00 PM WAT
🇺🇸 United States Office
Corporate Headquarters
Address: 8 The Green STE A, Dover, Kent, Delaware, 19901, United States
Email: usa@utopiepay.com
🇨🇦 Canada Office
MSB License Holder (Effective May 2026)
Address: 800, 25th Street A East Owen Sound, Ontario N4K 6W6, Canada
Email: canada@utopiepay.com
Support Channels
WhatsApp Support
Instant messaging support
Get real-time assistance for shipment tracking, customs updates, and urgent inquiries.
Chat on WhatsAppEmail Support
Detailed inquiries
For complex questions, documentation, or formal correspondence.
Response Time: Within 4-6 business hours
Phone Support
Direct voice assistance
Speak directly with our team for urgent matters or complex issues.
(+234) 816 919 6841Support Ticket
Track your inquiry
Submit a detailed support request through your dashboard for tracked resolution.
Open DashboardDepartment Contacts
Customs Clearance
For customs-related inquiries, documentation, duties, and clearance status
customs@utopiepay.comLogistics & Shipping
Shipment tracking, delivery schedules, freight inquiries
logistics@utopiepay.comFrequently Asked Questions
What are your response times?
WhatsApp: Typically within 30 minutes during business hours. Email: 4-6 business hours. Phone: Immediate during business hours.
Do you provide 24/7 support?
Our primary support hours are Monday-Friday 8AM-6PM WAT and Saturday 9AM-2PM WAT. For urgent shipment issues outside these hours, WhatsApp messages are monitored and critical matters are addressed.
Can I visit your office in person?
Yes, our Lagos office welcomes visitors by appointment. Please contact us at least 24 hours in advance to schedule a meeting at No. 7 Awofeso Street, Lagos.
Ready to Get Started?
Create your account and experience hassle-free international trade with transparent Naira pricing.
Create Free Account